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Smart Help service

Up to 80% of queries can be resolved immediately by answering the questions below. If you can’t find the answer to your question you can contact us by completing the wizard.

  • How can I join Predict the outcome?
  • What are the costs to join the Prediction?
    Join costs for making a prediction will be deducted automatically from your account. The costs are 1.50 CashCoins.
  • What can I win with Predict the outcome?
    When there are multiple correct prediction answers, the computer automatically selects a winner. The winner earns 75.00 CashCoins automatically on his/her account on Cashbackearners.com.au.
  • When will the winner be announced?
    The winner of Predict the outcome will be announced most of the time about one week after the prediction ended. Always check our terms and conditions, we mention the exact date in here for each prediction. The winner will receive an email from us and we also publish the winner on our website.
  • Right prediction, but not a winner?
    When there are multiple right prediction answers, there will be only 1 winner selected. It is possible that you had the right answer but you are not that 1 winner. No worries, there are always nice competitions on our Win page so try again!
  • How can I join member competitions and win prizes?
    We have multiple types of member competitions. Every competition has a different way of participation. However, it is necessary for every member competition to confirm your participation. How do you do that? By clicking on the ‘send’ button. You will immediately be in the run to win the prize. With some member competitions you first have to fill in an answer before clicking on the ‘send’ button.

    If it is a transaction member competition, you first need to make a purchase for the relevant web shop in order to win the prize. Always read the terms and conditions carefully for the competition you want to join to make sure you do all the things required. In the case of a transaction competition, you often have to upload the proof of purchase in the form of a PDF file.

    If it is a Cashmail member competition, you first have to click on a specific Cashmail before you can win a prize.

    If a question is asked in the member competition, first fill in the answer and then click on the ‘send’ button to confirm your participation.

    It is also possible that there is a photo in the member competition, in that case a question is asked as well. First fill in the answer and then click on the ‘send’ button.

    If a quiz question is asked, select your answer and after that click on the button to confirm your participation.

  • What are the costs for the member competitions?
    Participation costs are different per member competition. We have free member competitions and paid member competitions. Make sure you always check the terms and conditions for a member competition so you know if you can join for free or you need to pay join costs. If it is a paid member competition, the join costs will always automatically be deducted from your balance on your account on CashbackEarners.com.au.
  • How and when will the winner be announced?
    The winner will be announced most of the time around one week after the competition ends. Always check the terms and conditions for the member competition you joined to see when the exact date will be. We contact the winner by email and we publish the winner on our website and social media channels.
  • Why is there no lottery active?
    Lotteries are active a couple times per year. The start of a new lottery will be announced on our win page, our blog, social media channels and most of the time via email. Make sure you keep an eye on these channels and never miss the chance to win amazing prizes!
  • What are the join costs for the lottery?
    Join costs for the lottery will automatically be deducted from your balance on your account on Cashbackearners.com.au. Join costs are 1.50 CashCoins. You can buy up to 6 lottery tickets to increase your chances of winning.
  • How often can I join the lottery?
    You can join the lottery by buying lottery tickets, up to 6 lottery tickets per active lottery. You are only allowed to have one active membership account on our website, so only with one active account you can join our lottery.
  • What is the prize for the lottery?
    The prizes are different per lottery. View on this page if a lottery is active and which prizes you can win.
  • When do I win the Jackpot?
    Every member of CashbackEarners.com.au is in the change to win automatically our Jackpot! Look at this page every day to see if you are the winner.
  • How is the winner drawn?
    Our system automatically chooses a possible winner every day. This possible winner must claim his or her prize on the same day. Is this you? Click on the green button on this page ‘Claim prize’ and Jackpot prize is yours!
  • What can I win with the Jackpot?
    The Jackpot starts at 5.00 CashCoins. If the possible winner does not claim his or her prize, our system automatically selects a new possible winner the next day. The prize goes up every day by 1.00 CashCoin to a maximum of 50.00 CashCoins.
  • My name is in between the ‘last possible winners’, what can I do?
    Your name is in the list because you were the possible winner on that date. However, the green ‘Claim prize’ button was not clicked by you on that day, so a new winner has been selected on the day after. To avoid losing the Jackpot, you can buy a Jackpot alert ticket, which automatically claims the prize if your name is on the Jackpot.
  • What is a Jackpot ticket?
    With a Jackpot ticket, the Jackpot is automatically claimed when your name is selected. You do not have to watch the Jackpot every day to see if you are the new possible winner. Please note: The Jackpot ticket is valid from the day you buy the ticket, until the prize is claimed. If a new Jackpot round starts, this ticket will expire and you can buy a new Jackpot ticket.
  • What does a Jackpot ticket cost?
    You can buy a Jackpot ticket for 0.25 CashCoins on this page. This will automatically be deducted from your account on CashbackEarners.com.au.
  • How can I participate in the auction?
  • What does participating in the auction cost?
    Participation costs differ, the green button indicates how many CashCoins you will use for the relevant product. After you click on the green button, the CashCoins are automatically deducted from your balance.
  • Is there a minimum bid?
    No, there is no minimum bid. Your bid is the amount shown on the green button.
  • How often can I make a bid?
    You can participate as often as you want as long as your balance is sufficient.
  • Can I use my welcome bonus for the auction?
    No, it is not possible to use your welcome bonus for the auction.
  • When do I have the winning bid?
    Once the correct amount in the auction has been reached, you are the winner. The system checks whether your bid is the winning bid.
  • How and when will the winners of the auction be announced?
    The winner of the auction will be shown directly on the page, so you will immediately see if you have won.
  • When will I receive the winning product?
    Winners will receive the product within 3 to 4 weeks.
  • I have made a bid but did not win.
    Do not worry, you can participate again in the auction if your balance is sufficient. New auctions are added daily and certain auctions also return.

Is your question not on the list? Click on the categories below to get an answer to your question.

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